Refund & Return Policy

Our Promise

We want you to be completely happy with your Kinetics Brace purchase. If something isn't right — whether you changed your mind, need a different size, or received a damaged item — email us at support@kineticsbrace.com and we'll make it right.

Please note: once an order has shipped, it can no longer be cancelled. If you need to change or cancel an order, contact us as soon as possible after placing it.

1. Returns

You have 30 days from the date of purchase to request a return. After 30 days, we're unfortunately unable to offer a refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and in its original packaging. We recommend checking your order as soon as it arrives so any issues can be reported within the return window.

2. Damaged or Defective Items

If your item arrived damaged in transit or has a manufacturing defect, email us at support@kineticsbrace.com with your order number and a photo of the issue. We'll arrange a replacement or refund at no extra cost to you.

3. Refunds

Once your return is received and inspected, we'll email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method.

4. Late or Missing Refunds

If your refund was approved but hasn't appeared yet, first re-check your bank account, then contact your credit card company and bank — processing can take several business days on their end. If you've done all of that and still haven't received it, email us at support@kineticsbrace.com and we'll investigate.

5. Exchanges

We replace items that are defective or damaged. To exchange an item for the same product, email support@kineticsbrace.com.

6. Promotional Discounts

Offers sent through email marketing are valid only on orders placed through those emails, and special discounts can't be applied retroactively to existing orders.

7. Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item without tracking.